Privacy Policy Safe, Secure & Confidential Care

1. Information We Collect

We may collect the following information:

• Personal Information: Your name, phone number, email address, city, and other details you choose to share.
• Therapy Information: Information related to your counselling or therapy needs to help us provide the right support.
• Workshop Information: Details shared when you register for our workshops or events.
• Website Information: Basic technical information, such as your IP address, browser type, and website usage, collected to improve your experience.

2. How We Use Your Information

We use the information you share with us to:

• Respond to your enquiries and support requests.
• Schedule and manage your therapy or counselling appointments.
• Send appointment confirmations, reminders, and important updates.
• Register you for workshops, webinars, or mental wellness programs.
• Improve our services and enhance your experience with The Manaha.
• Keep our website secure and ensure it functions smoothly.

3. Your Privacy During Therapy

Confidentiality is one of the foundations of psychological care. Everything you share during your therapy or counselling sessions is handled with the utmost professionalism and sensitivity. Your personal information and therapy records are kept confidential and are never shared without your consent, except where disclosure is legally required or necessary to protect someone's safety.

4. Cookies and Website Analytics

Like most websites, The Manaha uses cookies and analytics tools to understand how visitors interact with our website. This helps us improve website performance, enhance your browsing experience, and keep our website running smoothly.

You can choose to disable cookies through your browser settings at any time.

5. Third-Party Services

To deliver our services efficiently, we may use trusted third-party platforms for:

• Appointment scheduling
• Email communication
• Payment processing (where applicable)
• Website analytics
• Advertising and marketing

These providers are expected to handle your information responsibly and in accordance with applicable privacy standards.

6. Keeping Your Information Safe

We take the security of your personal information seriously. Appropriate measures are in place to protect your data from unauthorized access, misuse, or disclosure. While no online system is completely secure, we continuously work to keep your information safe.

7. How Long We Keep Your Information

We retain your information only for as long as it is reasonably necessary to provide our services, meet legal obligations, maintain records, or resolve any concerns that may arise. Once the information is no longer required, it is securely removed or anonymized wherever appropriate.

8. Your Rights

You remain in control of your personal information. Subject to applicable laws, you may request to:

• Access the information we hold about you
• Correct inaccurate information
• Update your details
• Request deletion of your information where applicable
• Withdraw consent for future communications

We'll do our best to respond to such requests promptly.

9. Children's Privacy

For child and adolescent therapy services, information is collected only through a parent or legal guardian, or with appropriate consent where required. Protecting children's privacy remains a priority in every interaction.

10. Changes to This Privacy Policy

As our services continue to grow, we may update this Privacy Policy from time to time. Any changes will be reflected on this page along with the revised effective date. We encourage you to review this page periodically to stay informed.